Within 10 days of receiving your order, email firstname.lastname@example.org with order number, return item, and reason for return.
Using your own
trackable and insured shipping method, mail your return to the address to the address in the return field on your original package (as illustrated below).
Loop de Luxe is not responsible for shipping fees or lost, or damaged returns.
Please ship within ten days of receiving your label.
Shoes must be returned in original box.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Hosiery cannot be returned if original hosiery packaging has been opened.
Lingerie and Swimwear must be tried on over your own lingerie garments.
We will refund returned items by your original payment method once your return has been received by the designer. Depending on your bank or payment provider, your refund can take up to 15 working days to process.
Returned items will be refunded excluding the cost of shipping.
Please return original item, then place a new order for the piece you prefer. When exchanging for an item in a different color. We will refund your return based on the Return Policy above.